Refund policy

Thank you for shopping with Midwinter Minis Store. We want you to be happy with your purchase. This policy explains your rights and how returns and refunds work. It sits alongside our Terms and Conditions, and nothing in it affects your statutory rights as a consumer.

1. Your Right to Cancel (UK & EU Customers)

If you are located in the United Kingdom or European Union, you have the legal right to cancel or return your order within 14 days of receiving your goods without giving a reason.

To exercise this right, items must be in the same condition as received: unworn, unused, with tags, and in original packaging with proof of purchase. Tell us clearly within that period, for example, by email to midwinterminis.customercare@gmail.com
You then have another 14 days to return the goods. Once we receive them back (or you provide proof of return), we will issue a full refund plus standard delivery to your original payment method.

2. Returns

We offer a 28-day return policy for all customers. To be eligible for a return:

  • Items must be unused, with tags, and in their original packaging.

  • You must provide a receipt or proof of purchase.

  • You must contact us first to request a return within 14 from receiving your item. Items sent back without prior approval will not be accepted.

  • If accepted, you cover the return postage, unless the item is faulty or incorrect. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to examine the item. You have another 14 days to return the item.

3. Damages, Faulty, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately with photographs (within 30 days of receiving it) so we can evaluate the issue, make it right, and arrange a replacement or refund, including any return costs.

4. Exceptions & Non-Returnable Items

Certain items cannot be returned:

  • Custom products, special orders, or personalized items.

  • Perishable goods, personal care items, hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

5. Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return your original item for a refund and place a separate purchase for the new item once approved.

6. Refund Processing

We will notify you once we have received and inspected your return to confirm if the refund is approved.

  • If approved, refunds are automatically issued to your original payment method within 10 business days.

  • Processing times may vary by bank or card issuer. If more than 15 business days have passed since approval, please contact us.

7. Preorders

Because the Hooded Seal Plush is sold on preorder, please note:

  • Your 14-day right to cancel (section 1) still applies to preorders.

  • If we cancel production, you will receive a full refund automatically.

  • If your preorder arrives faulty, damaged, or incorrect, section 3 applies.

  • If we do not deliver within the agreed period, or within 30 days where no period was agreed, you may cancel for a full refund.

8. How to Start a Return & Contact Us

To request a return or for any questions about this refund policy, please contact us at:

  • Contact Email: midwinterminis.customercare@gmail.com



Privacy Policy

Last updated: August 27, 2026

We are committed to protecting your privacy. This Privacy Policy explains how Midwinter Minis collects, uses, and safeguards your personal data when you visit our website, use our services, or buy from us, in line with the UK GDPR and the Data Protection Act 2018.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Who We Are

Midwinter Minis operates this store and website. We are the "data controller" responsible for your personal data under UK data protection laws. You can contact us at midwinterminis.customercare@gmail.com

Information We Collect

  • Information you provide: When you place an order, create an account, request support, or contact us: your name, billing address, shipping address, email address, phone number, account credentials, order history, and communications. Payment card details are processed directly by secure payment providers; we do not store full payment card details.

  • Information collected automatically: When you navigate our store: device details, browser type, IP address, network connection, and usage activity collected via cookies and similar technologies.

Personal Information Sources 

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How and Why We Use Your Information

We use your data on the following legal bases:

  • Contractual necessity: To provide the Services including to process and fulfil orders, handle payments, manage accounts, provide shipping, and process returns or exchanges.

  • Legitimate interests: To provide customer support, keep our site secure, prevent fraud, improve our services, and customize your shopping experience.

  • Marketing and Advertising: To send promotional email or text marketing, and display targeted advertising (you can withdraw consent at any time).

  • Legal compliance: To meet tax, accounting, legal obligations, or valid law enforcement requests.

Sharing Your Information

We share your personal data only with trusted third parties who help us run our store:

  • Payment processors and shipping/fulfilment partners to complete your orders.

  • Shopify, which hosts our online store, powers our services, and supports data processing.

  • Analytics and marketing partners to understand site usage and deliver tailored advertising.

  • Corporate affiliates or legal entities in connection with legal obligations, disputes, or business transfers.

We never sell or rent your personal data.

Relationship with Shopify

Because our store is hosted by Shopify, your data is transmitted to and processed by Shopify. Shopify uses this data to provide and improve its platform and features. For certain shared network features, Shopify acts as an independent controller. You can review how Shopify uses your information via the Shopify Consumer Privacy Policy.

International Transfers

Where your data is transferred outside the UK or European Economic Area (for example, via international service providers or Shopify hosting), we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or Standard Contractual Clauses, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Data Retention & Security

We retain your personal data only as long as necessary to maintain your account, provide our services, resolve disputes, and comply with tax and legal requirements. While we employ appropriate safeguards, no method of transmission or electronic storage is completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Access, correct, or request deletion of your personal data.

  • Restrict or object to our processing of your data.

  • Request data portability to receive or transfer your information.

  • Withdraw consent at any time for marketing or targeted advertising (including using Global Privacy Control signals).

  • Managing Communication Preferences - we may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

To exercise any of these rights, contact us at midwinterminis.customercare@gmail.com You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Complaints 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

Cookies & Targeted Advertising

Our site uses cookies to function properly, analyze site traffic, and support personalized advertising. You can manage your preferences or opt out of targeted marketing via our site settings or your browser's Global Privacy Control.

Marketing & Children's Privacy

We only send marketing communications if you have opted in, and you can unsubscribe at any time using the link in our emails. Our services are not intended for children, and we do not knowingly collect personal data from minors.

Third-Party Links

Our site may contain links to external third-party websites or social media platforms. We are not responsible for their privacy practices and encourage you to review their policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted here with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

  • Trading Name: Midwinter Minis

  • Contact Email: midwinterminis.customercare@gmail.com